While customer service and satisfaction is always of paramount importance to the Victoria Home Living family, sometimes the product may not perfectly suit you or meet your needs. For instances such as these we have put into place our simple and efficient refunds and exchange process.

For us, customer service does not end at the checkout and we take care of our customers beyond that final click of a mouse button. After you have received your item, perhaps you find it does not fit and you need a different size, or the style or shade does not fit your taste the way you thought it might

We aim for 100% happiness for all our customers and so we will exchange or refund any item which does not meet your needs.

Simply return the item in the original packaging with your receipt and we can begin the process of either issuing a refund or providing you with a more suitable product.

Contact our customer service team today for more information about how to begin the refund process and we will do our best to get the issue resolved quickly and efficiently. You can contact us either via email or phone today to begin the process.