We aim to deliver excellent service and top-quality products at great prices for everyone.

Delivery costs are not included in the prices of the products, and will be added on at check out.

You are able to choose from a variety of delivery speeds and costs to suit you.

Upon placing your order, you will receive an email confirmation.

You may request a receipt from customer services once payment has been processed.

If an item is out of stock, we will keep you informed and dispatch your item as soon as it becomes available again.

You will be charged shortly before dispatch, and items will not be dispatched until payment has been confirmed.

All photographs of items are copyright to Victoria Home Living and should not be used without permission.

Details and descriptions of items on the website are correct at time of posting and sizes are as accurate as possible.

Orders will be dispatched as soon as possible, and we do not accept responsibility for late or incorrect delivery by the carrier.

When paying by credit or debit card, delivery will be made to the address provided when the payment is processed.

We do not offer timed deliveries, and if you are not in at the time your order arrives, the courier should inform you of where your item has been left.

Standard delivery can only be made to mainland UK.

Payment can not be provided by cash or cheque when buying through our website.

Website prices can fluctuate without notice depending on stock and sales.

In the event of returns, refunds and exchanges will not be processed for good received back outside of the returns window.

Any costs for returns is the responsibility of the buyer.

The buyer is responsible for the safe return of any items they wish to send back.

Refunds will be issued on receipt of the goods once it has been ascertained that the goods are in a suitable condition (for example, they have not been used or damaged on purpose) and in the original packaging.